New Home Buyer's Dream: Exceptional Service from Purchase to Perfection

Household scenarios: 1 to 2 individuals, without a bathtub, with shower durations lasting up to 30 minutes.

Customer Testimonial:

Efficient online customer service helped me select the ideal water heater for my new home.

In my quest for the perfect water heater for my new house, I came across Esio, renowned for its energy efficiency and instant heating technology. Impressed, I reached out to their customer service for guidance. Through their online support channel, I completed their buying guide quiz and provided details about my installation environment and electric switch. Their recommendation perfectly suited my household needs.

Customer support ensured a hassle-free delivery process.

Keen to move in early, I promptly placed my order after the online inquiry. Though a small issue arose during checkout on their website—due to the requirement of delivering the product to my new house before installation—the customer service officer swiftly resolved it. Despite the new house being 15 minutes away and unoccupied, they efficiently rearranged the schedule, ensuring the technician could deliver and install the water heater without a hitch.

From order to installation, Esio delivered a fast and professional experience.

Placing my order online on December 4th, I was contacted by customer service the next day to confirm the technician's plan to bring the product for installation. Just two days later, on December 7th, the water heater was installed within 1-2 hours, with the technician's expert handling, considering my specific requirements.

Outstanding after-sales support and expert plumbing solutions.

The water heater perfectly meets my household's hot water needs, catering to 1-2 persons with shower durations of 15-30 minutes. However, a month post-installation, we noticed water leakage from the pipes. Upon informing customer service, they promptly arranged for a plumber's inspection. The plumber identified issues with the built-in piping in my new house, rectifying potential problems, and ensuring a smooth operation. This attention to detail and proactive approach ensured a seamless experience.

Esio goes above and beyond in customer service, maintaining communication and support long after installation. I highly recommend Esio to anyone in search of a reliable water heater—they truly excel in customer satisfaction.