Frequently Asked Questions

1. What is Esio's patented structure? How does it differ from other brands?
   
   
2. Does Esio ensure the utmost safety in the quality of its components?
   
   
3. What are the differences between Esio Storage water heaters and traditional storage water heaters?
   
   
4. After heating, what is the temperature of the water in Esio Storage Water Heaters?

1. Online Catalogue
   
   
2. How to choose the ideal storage water heater for my bathroom?
   
   
3. What do the numbers in the model name signify? How about the “H” in the model name?
   
   
4. What are the installation options available for Esio Storage Water Heater?
   
   
5. Names of Components on Esio Storage Water Heater

1. Installation Instructions
   
   
2. Installation Requirements for Series E and Series S
   
   
3. Installation Requirements for Undersink Water Heater

1. How to order through the official website?
   
   
2. What are the available payment methods on the official website?
   
   
3. What is the estimated shipping duration after placing an order?
   
   
4. What is the approximate time frame from placing an order to installation completion?
   
   
5. Return and Exchange Guidelines
   
   
6. Is there a showroom available for visits?

1. Installation Instructions and Precautions
   
   
2. Do I need to purchase a wall bracket separately?
   
   
3. Does the water heater need a timer switch?
   
   
4. How does the Storage Water Heater control temperature?
   

1. How to submit a home repair request online?
   
   
2. How long does it take for Esio to contact me after submitting a home repair request?
   
   
3. What is the warranty period for Esio's Storage Water Heater? Which parts are covered under warranty?
   
   
4. May I know the charges for service and repair?

1. What causes water leakage from the water heater?
   
   
2. Why is the inner tank making noise?
   
   
3. Why has the hot water flow rate decreased, despite it working fine before?
   
   
4. What should I do if the water temperature is too high?
   
   
5. What causes inconsistency of water temperature?

1. If there’s a power trip, how to restore it?
   
   
2. What could be the reason for the power trip immediately after installation?
   
   
3. What should I do if there are abnormalities with the red and green lights?
   
   
4. What should I do if the plug of the water heater is burnt?
   
   
5. What should I do if the temperature display shows 80 or 00 and keeps flashing?
   

1. Why is it necessary to clean the inner tank of the water heater?
   
   
2. Does Esio provides maintenance or cleaning service for water heaters?

1. Do you provide on-site environment assessment?
   
   
2. What is included in the Installation Service? Which type of services require additional charges?
   
   
3. Which accessories or products require additional purchase?
   
   
4. Does Esio Storage Water Heater require daily manual ON/OFF operation?
   
   
5. Is Esio Storage Water Heater eligible for the rebate under Sustainability Achieved Via Energy Efficiency (SAVE) Program?
   
   
6. Can I install a booster pump? Is there any impact on the Storage Water Heater?
   
   
7. Does Esio provides maintenance or cleaning service for water heaters?