How long does it take for Esio to contact me after submitting a home repair request?

Repair Schedule Arrangement

The schedule will be arranged sequentially based on the time of repair request and severity of the issue. Upon receiving the request, our technicians will reach out to you by phone to verify the details and schedule the repair time accordingly.

  • Regular repair requests: 1 - 3 working days
    • Priority case: No hot water supply
    • When there is a high volume of cases, the waiting time may become longer. Your understanding and patience are greatly appreciated.

If you have not received any call from our technicians within 3 working days, please contact Esio Customer Service Representative and share the following information with us. We'll help to notify the relevant technicians to reach out to you promptly.

  1. Model Name and Serial Number
  2. Name
  3. Phone Number

Contact information

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