Do you provide on-site environment assessment?

To ensure that customers' environments meet the requirements for installing the Storage Water Heater, Esio provides both online and on-site consultation services. This flexibility allows customers to choose the consultation method that best fits their needs and schedule.

1. Online Assessment

For users who find it inconvenient to conduct on-site environmental assessment during weekdays and regular daytime hours, the “Online Assessment Service” offers an excellent alternative. This service allows for real-time communication with Customer Service Representatives, enabling users to receive model recommendations and assess installation environments through online platforms. This approach conserves valuable time and effort that would otherwise be spent on on-site assessments. For users in need of the Online Assessment Service, please contact Esio Malaysia WhatsApp and provide complete photos of the installation environment and power switch for evaluation by Customer Service Representatives.

• Please ensure that the installation space and environment photos include the following elements:
• Hot and Cold water pipes
• Wire conductor（240V and wire diameter of at least 4mm²）
• Drainage hole

• When taking a photo of water heater power switch, kindly ensure that the following elements are clearly visible:
• The amperage rating on the switch
• The switch is for an independent dedicated circuit

*Kindly refer to the Buying Guide for installation space requirements.

2. On-site Assessment

If you find the environment is too complex and would prefer an on-site assessment by our technicians, please share your contact name, phone number, and location to our Customer Service Representative via Esio Malaysia WhatsApp. We will arrange our technicians to reach out to you, schedule an on-site assessment, and recommend suitable models based on the actual conditions observed.