Esio's website provides a 24-hour online repair request system for your convenience. No membership login is required; you can directly fill out the online repair request form. The information needed includes "Model, Serial Number, Personal details, and Description of Product Issue". Product details can be found on the transparent sticker affixed to the water heater's body.
1. Please access the link for home repair request: https://my.esiohome.com/pages/request-a-home-repair
2. Enter the home page, fill out the information and describe the issue.
Model Name and Serial Number can be found on the transparent sticker affixed to the water heater's body.
3. After filling out the form, click "Submit" to complete the online home repair request.
If the water heater is installed in the ceiling or if the information on the sticker has become blurred, causing difficulty in submitting the home repair request, please copy the following content and fill out the home repair request form:
Model Name: EM-000
Serial Number: 1234567
