A Perfect Upgrade: How Esio Storage Water Heater Transformed Our Family's Shower Experience

User Scenario: A family of 4, including 2 adults and 2 children, with no need for baths. Shower time typically lasts around 15 minutes.

Customer Experience:

From purchase to installation, Esio delivered a seamless and thoughtful service.

With 4 people in our household showering 2-3 times a day for about 10-15 minutes, we initially used the common instant water heater found in Malaysia. However, over time, we discovered several shortcomings. The biggest issue was the water temperature instability, as the instant water heater’s temperature fluctuate based on water pressure.

This made showers uncomfortable, especially during peak times in the morning and evening when the water pressure was less consistent. This problem was especially challenging for our children, as they require stable water temperatures for a safe and comfortable bath time.

Another significant issue was the instant heater’s limited ability to provide continuous hot water when used by multiple people. After the first shower, the next user often faced a shortage of hot water, particularly on colder days. We often had to wait for the water to heat up again, which extended our shower time and disrupted our daily routine.

To resolve these frustrations, we decided to switch to a storage water heater. The primary advantage of a storage water heater is its ability to store and consistently provide hot water on demand. For a family of 4 like ours, this feature is essential as it ensures that each of us can enjoy a comfortable, uninterrupted shower even when multiple people are using the system consecutively.

Thoughtful Customer Service, a Stress-Free Experience

We opted for the Esio EM2438H model, and right from the start, Esio’s team provided exceptional service. They took the time to understand our household’s hot water usage habits and customise a solution that perfectly suited our needs. What impressed us most was their commitment to detail. They conducted an on-site inspection to assess the installation conditions of our bathroom, ensuring the water heater would integrate seamlessly with our home.

The installation process was smooth and efficient. The team explained every step thoroughly, allowing us to understand the operation and maintenance of the heater. Unlike our previous experiences with other brands, where we had to find our own installers, Esio’s comprehensive installation service made the process effortless and worry-free. After installation, they also demonstrated all the essential functions, ensuring we were fully confident in using the system.

An Upgraded Shower Experience: Esio Water Heater Enhances Our Daily Life

Compared to our previous instant water heater, Esio’s storage water heater offers superior stability and user experience. With instant heaters, water temperature often fluctuates during consecutive showers. In contrast, Esio’s storage heater preheats and stores sufficient hot water, providing consistent temperature even when used by multiple family members. No more sudden cold or hot bursts – just steady, comfortable showers for everyone.

Additionally, Esio’s excellent after-sales service further elevated our experience. Following the installation, they checked in to ensure we were satisfied and resolved any concerns swiftly. Their attention to detail made us feel valued, going beyond what we’ve experienced with other brands. Esio isn’t just a manufacturer; they’re a partner committed to customer satisfaction. Their dedication and care have earned our trust, far exceeding our expectations.