Malaysia - English
Taiwan - 繁體中文
Household scenario: 4 individuals, including 2 adults and 2 kids, with showers lasting up to 15 minutes, and no bathtub.
Interview with our customer, Mr Hong:
Q: Have you used other brands or types of water heaters before?
A: Yes, I've used both instant and storage water heaters in previous rented houses. Despite trying to conserve energy by turning off the switch after use, it sometimes led to device damage or guilt if I forgot, especially with multiple users.
Q: What prompted you to choose an electrical storage water heater over other types?
A: Since the building lacks gas piping, my only option was an electrical water heater. After researching, I found three types: instant, storage, and heat pump water heaters. I ruled out instant water heaters due to their high energy consumption and risk of electric shock. Heat pump water heaters, on the other hand, are often bulky and offer insufficient hot water supply. Ultimately, I concluded that Esio's storage water heater was the best fit for my needs.
Q: Why did you choose Esio?
A: Based on my past experiences and preferences for energy efficiency, high-volume hot water supply, durability, and compact size, I selected Esio for the following reasons:
1. Compact size and wall-mounted design:
Esio's compact unit size saved valuable installation space, allowing for additional appliances like washing machines and dryers to be installed beneath it, making it perfect for small homes with limited space.
2. Energy efficiency:
Esio stood out for its energy-saving features. It's the only brand capable of achieving the 2nd stage label in Taiwan, significantly reducing electricity bills compared to other options.
3. 70L capacity and rapid heating:
With a generous 70L capacity, Esio's water heater easily meets the needs of my household of 2 adults and 2 children, even with continuous 20-minute showers. Its patented inner tank structure ensures stable hot water supply to two bathrooms simultaneously, without any temperature fluctuations. This design prevents cold water from immediately blending with hot water in the tank, maintaining a consistent temperature. The 70L capacity can provide up to 220L of hot water at 40 degrees, ensuring ample supply.
4. Positive reviews and exceptional after-sales support:
Esio, with its 25 years of experience as a Taiwanese brand, instilled confidence during my online research. The abundance of positive reviews and testimonials further reinforced my decision. Additionally, Esio's support channel offers friendly assistance, demonstrating their dedication to customer satisfaction and brand management.
Q: What online channels did you use for your research, and how did Esio compare to other brands?
A: I conducted my research through Google, forums, and by watching YouTube reviews and comparison videos. I compared Esio with three other brands. Initially, I considered purchasing an AO brand heat pump water heater. However, I had concerns about the capacity of their wall-mounted model meeting my household needs. Although they recommended a larger capacity model, it was too big for my limited balcony space. This led me to continue my search for other brands. After reading numerous customer reviews, I found Esio to be particularly impressive in terms of customer satisfaction and product performance.
Q: How did you decide on capacity and model?
A: Esio's customer service offered friendly guidance, ensuring the chosen capacity met my household's hot water needs perfectly.
Q: Was your water heater installation done by an Esio plumber or did you hire a plumber?
A: I chose to have an Esio professional plumber handle the water heater installation. After placing the order a few days before Chinese New Year, the plumber suggested scheduling the installation for after the holiday, so we set the date for February 19th. Despite the higher upfront cost compared to other brands, I believe it's a wise decision considering the potential savings on future electricity bills and the durability of the product.
Q: How was the heating efficiency, reheating, and heat retention?
A: So far, the overall product experience has been excellent. Setting the temperature at 50 degrees has proven to be more than sufficient for our needs. We've been using it for over two weeks now, and everything has been perfect without any issues.
Q: Any suggestions for Esio to improve in the future?
A: Longer pressure relief pipes would be beneficial for certain installation points, and adding this consideration to the online consultation process would enhance the customer experience.
Esio team feedback: We appreciate Mr. Hong's suggestion and will certainly take it into consideration. We aim to enhance the consultation process to better assist customers with their installation environment needs.
Q: Any final comments for those considering Esio water heaters?
A: If you're dealing with limited balcony space and seeking a water heater that offers durability, ample hot water supply, energy efficiency, and outstanding after-sales support, I highly recommend Esio. It's the perfect choice that you won't regret!
