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Installation Environment: ARISTA Taman Gaya, seamlessly integrated and concealed within the bathroom ceiling
Usage Scenario: A family of six with a master bathroom equipped with a bathtub, where showers typically last around 10 minutes.
Installed Model: 1 unit of EM-3530H
Customer Testimonial:
Our Story with Esio: A Turning Point Toward Warm Showers and Serenity
When we decided it was time to replace our old water heater, we didn’t anticipate how transformative the experience would be. After weeks of research and deliberation, we settled on the Esio Storage Water Heater, specifically the EM-3530H model. This decision wasn’t made lightly, but looking back, it’s one we’re thrilled about. Here’s a detailed account of why we chose Esio, how the installation went, our daily usage experience, the standout features, the stellar customer service, and why we’d recommend this product to anyone seeking a reliable hot water solution.
From Struggles to Satisfaction: Our Switch to Esio
When we moved into our new home, we knew we didn’t want to bring old problems with us. Our previous experience with an instant water heater left us frustrated with inconsistent performance and growing safety concerns. Determined to start fresh with a better solution, we spent weeks researching options before ultimately choosing the Esio Storage Water Heater, specifically the EM-3530H model. This decision wasn’t made lightly, but looking back, it’s one we’re thrilled about.
Safety was one of our top priorities, especially after reading about incidents involving instant water heaters in Malaysia, such as electrocutions due to inadequate safety features. Esio’s commitment to safety, together with their reputation for using durable, high-quality components, immediately caught our attention.
We also appreciated Esio’s local presence in Malaysia. Knowing they had a factory and dedicated after-sales support made us feel more secure than opting for an international brand with potentially slower service response times. After comparing Esio to other brands, we reached out to their customer service via WhatsApp. The representative we spoke with was incredibly patient and informative, addressing our concerns about storage capacity and power requirements. Initially, we were tempted by a higher-wattage model with a larger tank, but it was costlier and would have required electrical upgrades. The customer service representative explained that the EM-3530H, with its 35-liter capacity and 3 kW power rating, was perfectly suited for our needs and compatible with our existing 15Amp socket. This compatibility was a huge relief, as it meant no additional electrical work, saving us both time and money.
Professional Installation, Seamlessly Integrated into Home Design
Once we made the decision to purchase the EM-3530H, we opted for Esio’s certified installation service, and it was one of the best choices we made. The installation took place about a week after our purchase, and the entire process was seamless. We had one unit installed in our main bathroom, which serves the whole family. The technicians arrived on time, equipped with all the necessary tools and materials. The installation took approximately three hours, which included mounting the unit above the bathroom ceiling, connecting the plumbing and electrical systems, and conducting operational tests.
The technicians were professional, courteous, and meticulous. They explained each step of the process, ensuring we understood how the system worked and what to expect. One thing that impressed us was how tidy they kept the workspace—no stray pipes or wires were left behind, and they cleaned up thoroughly after completing the job. The final setup was sleek and unobtrusive, with the unit concealed above the ceiling and the piping neatly integrated into the bathroom’s design. All the piping was hidden above the ceiling, allowing our bathroom to maintain a clean and cohesive look without any visible fixtures. The technicians also took the time to walk us through the user manual, highlighting safety features and maintenance tips. We were pleasantly surprised by their attention to detail and commitment to ensuring everything was perfect before they left.
Consistent Heating, Enjoy a Comfortable Hot Shower Instantly
Using the Esio EM-3530H has been a delight. One of the first things we noticed was how quickly the water heats up. On regular days, hot water is available within minutes, and even during rainy or colder days, the wait is minimal. The temperature stability is another standout feature. Whether for a warm, relaxing bath or a quick, gentle shower, the Esio ensures stable temperatures without fluctuations, thanks to its USA Therm-O-Disc Thermostat.
The 35-liter capacity might seem modest, but Esio’s patented Thermal Amplification Tech™ makes it feel limitless. Our family members can take consecutive showers without running out of hot water. This reliability has made our daily routines smoother and more enjoyable.
The system is also remarkably quiet. Unlike some heaters that hum or click, the Esio operates silently, which is a blessing for our household, especially when the kids are asleep. Water pressure has never been an issue, even in our landed house with moderate water pressure. We followed Esio’s recommendation to install a small pump near our water tank, which has ensured a steady flow. My parents, who are in their late 60s, enjoy warm showers effortlessly, and the kids love the consistent warmth — no more complaints about cold showers on rainy days.
Outstanding Efficiency and Safety – The Perfect Combo
The Esio EM-3530H is packed with features that make it stand out. The 3kW heating element, while not the most powerful in Esio’s range, is more than adequate for our needs, striking a balance between speed and energy efficiency. The 4cm German BASF insulation foam ensures excellent heat retention, which has noticeably reduced our electricity bills compared to our old heater. Esio’s claim of up to 50% energy savings feels accurate, as our monthly bills have dropped significantly.
Safety is where Esio truly shines. The 12-tier safety protection includes a Pressure Relief Valve, Earth Leakage Circuit Breaker (ELCB), Thermostat, and etc., which give us peace of mind, especially with young children and elderly family members. The 304L extra low carbon stainless steel inner tank and Japan-imported Incoloy heating elements are well-known for their durability, offering peace of mind for years to come. The design is both functional and aesthetically pleasing, with a flame-retardant ABS casing that adds an extra layer of safety. The compact size allowed for a discreet installation above the ceiling, giving our bathroom a clean, modern look.
Caring Beyond the Sale: Dedicated to Your Comfort and Peace of Mind
Esio’s customer service has been exceptional from start to finish. Before our purchase, the customer service representative responded to our WhatsApp queries within minutes, providing detailed answers about model specifications, installation requirements, and warranty coverage. Her patience and expertise helped us make an informed decision without feeling pressured. After the installation, Esio followed up to ensure everything was working as expected. Whenever we had questions, their support team remained responsive and helpful, giving us confidence in their ongoing after-sales service.
An Investment That Brings Warmth and Happiness to Our Home
Our experience with the Esio EM-3530H has been overwhelmingly positive. It’s reliable, safe, energy-efficient, and perfectly suited for our medium-sized family. The initial price was slightly higher than some competitors, but the quality, performance, and long-term savings make it worth every ringgit.
We wholeheartedly recommend Esio to anyone looking for a storage water heater, particularly families or households with multiple users. It’s ideal for landed homes or apartments where space and aesthetics matter. If I had to suggest an improvement, it would be offering more customisation options for the exposed components, although in our case, everything was seamlessly concealed above the ceiling. However, this is a minor nitpick, as the final installation maintained a clean and uncluttered bathroom aesthetic. My advice to new customers is to take advantage of Esio’s free installation assessment to choose the right model and ensure your electrical setup is compatible. We rate the Esio EM-3530H a solid 9.5/10 and wouldn’t hesitate to purchase another unit for our home in the future.
