FAQs

If there’s a power trip, how to restore it?

To reset the water heater switch, it's essential to address the situation accordingly. Typically, power trips occur for two main reasons: Main Power Trip and ELCB Trip. Kindly refer to...

Can I install a booster pump? Is there any impa...

Enhancing your water supply system with a booster pump can significantly improve water flow to all areas. If you're considering adding a booster pump, here are two important factors to...

Is Esio Storage Water Heater eligible for the r...

Regrettably, water heaters are not covered by Malaysia's government Minimum Energy Performance Standards Star Rating program. Therefore, there are no available energy-saving rebates for water heaters. For comprehensive details, kindly...

Does Esio Storage Water Heater require daily ma...

Refer to the following 2 reasons, our Esio Storage Water Heater does not require daily manual ON/OFF operation: Features of Esio Storage Water Heater: Top-grade Insulation Foam Using German-imported BASF...

Which accessories or products require additiona...

The order of water heater from Esio Official Website includes the following standard accessories: Power Cable (1 meter) Wall Mount Bracket Wall Plugs Storage Water Heater Backflow Prevention Pressure Relief...

What is included in the Installation Service? W...

If you prefer the Installation Services by Esio technicians, we will follow the standard installation procedures below: Installation at dedicated locationSecurely fix and install the Storage Water Heater at the...