FAQs

Do I need to purchase a wall bracket separately?

When you purchase an Esio Storage Water Heater, we'll include a complimentary wall bracket, along with a Pressure Relief Valve and a 1-meter-long drainage pipe, making it hassle-free for you...

Installation Instructions and Precautions

Kindly access the following link at your convenience for comprehensive installation instructions and safety precautions for Esio’s Storage Water Heaters. By referring to our user manual for installation, you'll gain...

How to submit a home repair request online?

Esio's website provides a 24-hour online repair request system for your convenience. No membership login is required; you can directly fill out the online repair request form. The information needed...

What causes inconsistency of water temperature?

If it has just been installed, Adjust the "Cold/Hot Water Valve" under the mixer tap to regulate the mixed water flow, altering the ratio of hot and cold water to...

What should I do if the water temperature is to...

Esio Storage Water Heaters are preset with a constant temperature of 65±5°C upon manufacturing and cannot be manually adjusted. This temperature setting aims to maximize hot water output while prioritizing...

Why has the hot water flow rate decreased, desp...

Initially, the water flow from the water heater during showers was consistent and adequate. However, there has been a recent reduction in the hot water flow rate. This could be...