FAQs

How to order through the official website?

In the event of your interest to purchase Esio Storage Water Heater, kindly adhere to the following steps to place your order:  1. Select the series and model ➡ Add...

Why is it necessary to clean the inner tank of ...

Understanding the Reasons Water in Malaysia often contains silt and impurities, which can easily form clumps when heated. Therefore, regular cleaning of the inner tank is recommended. Accumulation of sediment over...

May I know the charges for service and repair?

Charges Details Transportation fees: Within one year of purchase, we will not charge any transportation fees. If it's been over a year since purchase, we will charge transportation fees based...

What is the warranty period for Esio's Storage ...

Esio provides a Limited Warranty for every purchase of product under the brand name of “Esio” and sold by “ESING INDUSTRY (M) SDN BHD”. We reserve the final right to...

How does the Storage Water Heater control tempe...

Esio Storage Water Heater incorporates the USA brand Therm-O-Disc surface mount thermostat. This advanced technology guarantees precise water temperature control and prevents scale build-up that can impact thermostat performance. They...

How long does it take for Esio to contact me af...

Repair Schedule Arrangement The schedule will be arranged sequentially based on the time of repair request and severity of the issue. Upon receiving the request, our technicians will reach out...