FAQs

Does Esio ensure the utmost safety in the quali...

Your family’s safety is our utmost priority at Esio. We integrate 12-tier safety protection mechanisms, utilize premium-grade components from renowned manufacturers, meeting European Union and Malaysia safety standards. This commitment...

What is Esio's patented structure? How does it ...

Malaysia’s No.1 Patented Technology for Storage Water Heaters In pursuit of delivering users the most reassuring and comfortable bathing experience, Esio develops heating technology recognized by global patents from the...

Is there a showroom available for visits?

Esio is pleased to present our exclusive showroom at Iskandar Puteri, offering personalized product consultations and immersive experiences for our esteemed guests. In order to provide a superior service experience,...

Return and Exchange Guidelines

According to Esio Return and Refund policy To ensure customers’ rights, we provide a 14 days worry-free return policy for all Esio products. To be eligible for a return, your item...

What is the approximate time frame from placing...

To ensure a smooth and hassle-free shopping experience for you, we will promptly prepare and dispatch your order. Here is the detailed process: Online Ordering After you've successfully placed an...

What is the estimated shipping duration after p...

Shipping Time If you complete your order before 12:00 PM on weekdays, we will arrange shipment in the afternoon on the same day, ensuring timely delivery of your items. After...